Privacy Policy

1. Information We Collect

Personal Information

We may collect the following types of personal information:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Profile information and preferences
• Communication records with our support team

Usage Information

We automatically collect certain information about your use of our service:

• Log data (IP address, browser type, operating system)
• Usage patterns and feature interactions
• Performance metrics and error reports
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining our services
• Processing transactions and managing accounts
• Improving our services and developing new features
• Communicating with you about updates, support, and promotional content
• Ensuring security and preventing fraud
• Complying with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection practices

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services through analytics

When we no longer need your information, we will securely delete or anonymize it.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us using the information provided below or use our Data Deletion Request form.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Ensure security and prevent fraud

You can control cookie settings through your browser preferences.

8. Third-Party Services

Our service may contain links to third-party websites or integrate with third-party services. This privacy policy does not apply to those external services. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

• Email: contact@flowmatic.solutions